Frequently Asked Questions about our Products

On this page you can find frequently asked questions (FAQ) about our products. Click on the product on the list to the right that you have a question about. Please contact us if you cannot find an answer to your question. We will be happy to help! For support questions, contact us at support (at) biocontrol.no

We continuously work on improving the information we display on this webpage, and will add more frequently asked questions as they appear in our mailbox!

View the most recent FAQ posts below

Send us an email

Click on the link below to open the contact form, or send an email to support (at) biocontrol.pl

Go to our contact form page

User Manuals

If you want to read the user manual for your product, go to our product documentation page.

Product Documentation

Frequently Asked Questions about the Handheld Reader HHR3000

Click on the text to see the answer or more information

I have problems downloading HHR Animalia for Sauekontrollen

  1. Symptom:
    1. The download doesn’t start.
    2. Download was ok. But nothing happens when I run ‘HHR Animalia Installer.exe’
    3. Download was ok. ‘HHR Updater’ starts when I run the downloaded ‘HHR Animali Installer.exe’, but stops half-way, or gives an error message and stops.
  2. These are symptoms caused by one of the below listed.
    Check the following possible causes/solutions:
  1. Windows 7: .NET Framework is not installed
    Not all Windows 7 versions have .NET Framework installed. Go to the official Microsoft website and download/run this
    (to do so: Google ‘.NET Framework 4.5’ and go to the first official Microsoft page. Here you can download it. Follow the instructions).
    After this, run ‘HHR Updater.exe’ again. Big chance that it now works.
  2. The Firewall or Antivirus software blocks the install program
    Switch it off for a period to allow the necessary downloads from the BioControl server to be installed
  3. The internet connection is very slow, causing a time-out that stops the download
    Go to a place with a faster internet connection

When I turn on the HHR I get the message: ‘load new application’ usb* Bluetooth

In this case there has been a problem  with the loading of the program from the PC to the HHR.

Turn the HHR off. Connect the HHR to the PC with the USB cable (do not connect the power cable). Make sure the HHR is turned off (black screen), if it is turned on hold the “on/off” button to turn it off. Load program to HHR again by clicking “start” on the Program Loader. Turn the HHR on while the Program Loader is “looking for device”. Make sure all kables are well connected. This should solve your problem.

I'm trying to update the operating system of my HHR. When i update the firmware it also wants to install a co-processor. Is there a way around this?

In this case you can set the Program Loader.exe to the “no automatic” mode. See picture below.

HHR Program Loader not in automatic mode

Frequently Asked Questions about the Stationary Reader SR3000

Click on the text to see the answer or more information

Frequently Asked Questions about the Saltstone Reader

Click on the text to see the answer or more information

Frequently Asked Questions about VaDia

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I have a problem with my license

VaDia Suite is installed and runs correct, but I have a license issue:

  1. Symptom:
    1. I installed VaDia Suite on a PC on which the ‘old’ software VaDia Viewer or VPT-software was installed. License ID displays ‘0’ or ‘-1’
    2. I installed VaDia Suite on another PC. I filled in the license information, I get the message ‘license already used’
    3. I want to buy/activate an additional module.
  2. Solution:
    All questions about license: please email to support@biocontrol.pl mentioning your LicenseID and password so that we can help you.

How to download, install and run VaDia Suite from the BioControl website

Download the VaDia Suite Software by clicking here

When this has downloaded, click the executable. This will install all software, manuals and demo-files in c:\Users\”USER NAME”\BioControl\VaDia\Suite

After the installation, a ‘VaDia Suite’ shortcut will be placed on the desktop. This shortcut must be used to run VaDia Suite.

Desktop link

VaDia Suite will start-up when you click this shortcut.
When VaDia Suite starts it will first start ‘VaDiaSuiteUpdater’ and will show

VaDia Suite Updater

From here refer to the VaDia Suite User Manual that can be found in c:\Users\”USER NAME”\BioControl\VaDia\SuiteManuals

The demo-files that are used as example in the VaDia Suite User Manual can be found in c:\Users\”USER NAME”\BioControl\VaDia\Suite\Demo files

I have problems installing VaDia Suite on my computer

PC and OS mimimum requirements:

VaDia Suite is designed for PC’s with Microsoft Windows Operating System.

Minimum OS: Windows 7 and 8.1 with .NET Framework 4.5

Minimum RAM: 4GByte

Administrator provilidges are necessary for downloading, installing and running VaDia Suite.

Installation/running issues

  1. Symptom:
    1. The download doesn’t start.
    2. Download was ok. But nothing happens when I run ‘VaDiaInstaller.exe’
    3. Download was ok. ‘VaDiaSuiteUpdater’ starts when I run the downloaded ‘VaDiaInstaller.exe’, but stops half-way, or gives an error message and stops.
  2. These are symptoms caused by one of the below listed.
    Check the following possible causes/solutions:
  1. Windows 7: .NET Framework is not installed
    Not all Windows 7 versions have .NET Framework installed. Go to the official Microsoft website and download/run this
    (to do so: Google ‘.NET Framework 4.5’ and go to the first official Microsoft page. Here you can download it. Follow the instructions).
    After this, run ‘VaDiaInstaller.exe’ again. Big chance that it now works.
  2. The Firewall or Antivirus software blocks the install program
    Switch it off for a period to allow the necessary downloads from the BioControl server to be installed
  3. The internet connection is very slow, causing a time-out that stops the download
    Go to a place with a faster internet connection

I have started using VaDia Suite on a new computer and want to bring log and customer data from the old to the new computer.

To move the information from the old PC to the new PC you need to copy the files “data.bin” and “ReportsXML” which are located in the folder c:\Users\”USER NAME”\BioControl\VaDia\Suite\ on the old PC.

Please make sure your VaDia Suite is closed before you copy these files. You can place the files on a USB key and copy the files to the same location on your new computer (after you have downloaded VaDia Suite to your new computer).

My VaDia is not shown as connected on my PC when I connect it via USB.

When the VaDia is connected to the PC it will not be shown under “Devices and Printers” straight away. However, if you go to the Device Manager (under Control Panel, Hardware and Sound, Device Manager), you will see it as connected:

Find VaDia on Device Manager

Even if you cannot see the VaDia as connected under the general “Devices and Printers” overview, the VaDia is connected when you can see it through the Device Manager.

When you open VaDia Suite you might see the text “Found (0) VaDia(s)” in the main window. However, if you click on “VaDia Manager”, you will see the information for the VaDia that is attached:

VaDia Suite VaDia attached

 

You are therefore able to get your logs off the VaDia, and the VaDia is connected to the PC, even if you cannot see it under “Devices and Printers” initially when it is connected, and even if it says “Found 0 VaDia(s)” in VaDia Suite. After you have opened the VaDia Manager you will be able to see the VaDia as visible under “Devices and Printers”.

If you cannot see any information from your VaDia under VaDia Manager, check that:

–  There is power on your VaDia

– You are using the USB cable supplied with your VaDia kit

– There is no visible damage on the USB connector on the VaDia

If you can still not see your VaDia as connected under the VaDia Manager or Device Manager, please contact support at support(at)biocontrol.pl

When I have done a test in VaDia Suite I click on create a report but it opens in word pad and the PC does not regonize it. How can I change this ?

Go into control panel > programs > default programs > set associations.

Once there find the name .pdf and see if the current default is set to Adobe reader.

When running the Vadia Suite Updater it repeatedly keeps flashing in and out.

Re-install the the software from our website:

  • VaDiaSuiteUpdater
    Downloading and running this will only install VaDia Suite on your PC. Download size 1MB
  • VaDiaInstaller
    This is the same ‘Install’ as on the VaDia-kit CD. Downloading and running this will install on your PC: – VaDia Suite – All latest VaDia Manuals – All Demo-files – VaDia Program Loader Download size 214 MB

If this does not solve your problem, contact our support team by sending an email to support(at)biocontrol.pl