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Go to our contact form pageFrequently Asked Questions about our Products
On this page you can find frequently asked questions (FAQ) about our products. Click on the product on the list to the right that you have a question about. Please contact us if you cannot find an answer to your question. We will be happy to help! For support questions, contact us at support (at) biocontrol.no
We continuously work on improving the information we display on this webpage, and will add more frequently asked questions as they appear in our mailbox!
View the most recent FAQ posts below
User Manuals
If you want to read the user manual for your product, go to our product documentation page.
Product DocumentationFrequently Asked Questions about the Handheld Reader HHR3000
Click on the text to see the answer or more information
I have problems downloading HHR Animalia for Sauekontrollen
- Symptom:
- The download doesn’t start.
- Download was ok. But nothing happens when I run ‘HHR Animalia Installer.exe’
- Download was ok. ‘HHR Updater’ starts when I run the downloaded ‘HHR Animali Installer.exe’, but stops half-way, or gives an error message and stops.
- These are symptoms caused by one of the below listed.
Check the following possible causes/solutions:
- Windows 7: .NET Framework is not installed
Not all Windows 7 versions have .NET Framework installed. Go to the official Microsoft website and download/run this
(to do so: Google ‘.NET Framework 4.5’ and go to the first official Microsoft page. Here you can download it. Follow the instructions).
After this, run ‘HHR Updater.exe’ again. Big chance that it now works. - The Firewall or Antivirus software blocks the install program
Switch it off for a period to allow the necessary downloads from the BioControl server to be installed - The internet connection is very slow, causing a time-out that stops the download
Go to a place with a faster internet connection
When I turn on the HHR I get the message: ‘load new application’ usb* Bluetooth
In this case there has been a problem with the loading of the program from the PC to the HHR.
Turn the HHR off. Connect the HHR to the PC with the USB cable (do not connect the power cable). Make sure the HHR is turned off (black screen), if it is turned on hold the “on/off” button to turn it off. Load program to HHR again by clicking “start” on the Program Loader. Turn the HHR on while the Program Loader is “looking for device”. Make sure all kables are well connected. This should solve your problem.
I'm trying to update the operating system of my HHR. When i update the firmware it also wants to install a co-processor. Is there a way around this?
In this case you can set the Program Loader.exe to the “no automatic” mode. See picture below.
Frequently Asked Questions about VaDia
Click on the text to see the answer or more information
I have a problem with my license
VaDia Suite is installed and runs correct, but I have a license issue:
1. Symptom:
- I installed VaDia Suite on a PC on which the ‘old’ software VaDia Viewer or VPT-software was installed. License ID displays ‘0’ or ‘-1’
- I installed VaDia Suite on another PC. I filled in the license information, I get the message ‘license already used’
- I want to buy/activate an additional module.
2. Solution:
All questions about license: please email to support@biocontrol.pl mentioning your LicenseID and
password so that we can help you.
How to download, install and run VaDia Suite from the BioControl website
Download the VaDia Suite Software by clicking here
After downloading the file, click the executable.
This will install the software in C:\Users\”USER NAME”\BioControl\VaDia\Suite
After the installation, a ‘VaDia Suite’ shortcut will be placed on the desktop. This shortcut must be
used to run VaDia Suite.
VaDia Suite will start-up when you click this shortcut.
When VaDia Suite starts it will first start ‘VaDiaSuiteUpdater’ and will show
From here refer to the VaDia Suite User Manual that can be found here:
http://www.biocontrol.no/down/VaDiaUserManual.pdf
The demo-files that are used as example in the VaDia Suite User Manual can be found here:
http://www.biocontrol.no/support/software-and-documentation/#vadia
I have problems installing VaDia Suite on my computer
PC and OS minimum requirements:
VaDia Suite is designed for PC’s with Microsoft Windows Operating System.
Minimum OS: Windows 7, 8.1 and 10 with .NET Framework 4.5
Minimum RAM: 4GByte
Administrator privileges are necessary for downloading, installing and running VaDia Suite.
Installation/running issues
1. Symptom:
- The download doesn’t start.
- Download was ok. But nothing happens when I run ‘VaDiaInstaller.exe’
- Download was ok. ‘VaDiaSuiteUpdater’ starts when I run the downloaded ‘VaDiaSuiteUpdater.exe’, but stops half-way, or gives an error message and stops.
2. These are symptoms caused by one of the below listed.
- Windows 7: .NET Framework is not installed
Not all Windows 7 versions have .NET Framework installed. Go to the official Microsoft website and download/run this
(to do so: Google ‘.NET Framework 4.5’ and go to the first official Microsoft page. Here you can download it. Follow the instructions).
After this, run ‘VaDiaInstaller.exe’ again. - The Firewall or Antivirus software blocks ‘VadiaSuiteUpdater’:
Switch it off for the installation period to allow the necessary downloads from the BioControl server to be installed - The internet connection is very slow, causing a time-out that stops the download
Go to a place with a faster internet connection
I have started using VaDia Suite on a new computer and want to bring log and customer data from the old to the new computer.
You can click Import or Export to transfer all data from and to Vadia Suite installed on different computers.
This function makes a backup of all your customers data.
Desktop:
‘Settings’ > ‘Import/Export’ tab > ‘Export’ or ‘Import’
New Version:
‘Settings’ > ‘Personal details’ > ‘Export Data’ or ‘Import Data’
When I have done a test in VaDia Suite I click on create a report, but it opens in Word Pad and the PC does not recognize it. How can I change this?
The software associations are most likely incorrect.
Please go to Control Panel > Programs > Default programs > Set associations (Windows 7)
Please go to Settings > Apps and features > Default apps > Choose default apps by file type (Windows 10)
Once there find the name .pdf and see if the current default is set to Adobe reader.
I cannot create a report, the software says “Error, report cannot be generated”
Please go to your software “Settings” and “Language” tab and check what font is set for the report.
Please set your font to “Arial” or “Times New Roman” and check if that solves your issue.
If this does not solve your problem, contact our support team by sending an email to
support(at)biocontrol.pl
When running the Vadia Suite Updater it repeatedly keeps flashing in and out.
Re-install the the software from our website:
Downloading and running this will only install VaDia Suite on your PC. Download size 10MB
If this does not solve your problem, contact our support team by sending an email to
support(at)biocontrol.pl
I want to move my license to a different device
Please send an email to support@biocontrol.pl with your license ID saying you would like to switch
devices. Please keep in mind your ‘Updater’ license must be valid. (That is to be able to install the
latest version of the software on a new device)
We are going to deactivate your license from previous device and allow it to be activated on a new
device.
When opening VaDia manager the following message appears on my screen “Attempting to load FTD2XX.dll file…”
Please make sure that your VaDia is connected to your device via USB cable provided by BioControl.
If this does not help, please try to install the USB drivers manually. Download the drivers here:
http://www.biocontrol.no/community/files/USBDriverSetup_BC_2011.zip
If neither of these solutions solve your issue, please contact support@biocontrol.pl.
Vadia Suite software does not see my VaDia via Bluetooth
Please make sure that your VaDia is initialized in Bluetooth mode (Blue LED blinking).
If the device is in Bluetooth mode and still not visible in Vadia Suite, please go to your Bluetooth
devices (Devices and printers) and delete the device from the list. After removing the device, please
click “Add Bluetooth device” and look for your VaDia serial number, then add the device to paired
devices and try to look for the device in Vadia Suite again.
We would also suggest obtaining a removable Bluetooth dongle connected by USB to your device.
This usually helps solve Bluetooth connection issues.
If neither of these solutions solve your issue, please contact support@biocontrol.pl.
My VaDia is not shown as connected on my PC when I connect it via USB.
When the VaDia is connected to the PC it will not be shown under “Devices and Printers” straight away. However, if you go to the Device Manager (under Control Panel, Hardware and Sound, Device Manager), you will see it as connected:
Even if you cannot see the VaDia as connected under the general “Devices and Printers” overview, the VaDia is connected when you can see it through the Device Manager.
When you open VaDia Suite you might see the text “Found (0) VaDia(s)” in the main window. However, if you click on “VaDia Manager”, you will see the information for the VaDia that is attached:
You are therefore able to get your logs off the VaDia, and the VaDia is connected to the PC, even if you cannot see it under “Devices and Printers” initially when it is connected, and even if it says “Found 0 VaDia(s)” in VaDia Suite. After you have opened the VaDia Manager you will be able to see the VaDia as visible under “Devices and Printers”.
If you cannot see any information from your VaDia under VaDia Manager, check that:
– There is power on your VaDia
– You are using the USB cable supplied with your VaDia kit
– There is no visible damage on the USB connector on the VaDia
If you can still not see your VaDia as connected under the VaDia Manager or Device Manager, please contact support at support(at)biocontrol.pl
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