We repair our products in our three different locations depending on the location of the customer. Norwegian customers should contact our Norwegian service team. Customers in North America should contact the North American service desk, and customers in other countries should contact our Polish service team. Find more information about sending your product in for service or repair further down on this page.
What should I do?
Core Services
We guarantee repair of all our products produced within the last 5 years, and repair all older products as far as possible. For some standard repairs we have a fixed fee, otherwise we charge the customer for the repair by the hour and for the costs of parts needed for the repair.
Contact us if you want an estimate of the cost of your repairScandinavian customers should contact BioControl AS in Norway. North American customers should contact BioControl North America. Customers from other countries should contact BioControl Poland. See contact info further down on this page.
Information for contacting our locationsAll BioControl manufactured electronic products have a warranty of 18 months from manufacturing date, in respect of hidden defects and/or manufacturing or material faults. Mechanical or electro-mechanical parts carry a warranty of 12 months after their manufacturing date.
View the conditions for Warranty herePlease read our service and warranty regulations before you send your product to us for repair. Contact us if you have any questions! You can find our contact information on the “contact us” page, or send an email to info (at) biocontrol.no
Click here to downloadScandinavian customers should contact:
BioControl Norway As
Gautestadveien 75
N-1894 Rakkestad
Norway
Tel.: +47 6922 5255
Fax: +47 6922 3810
VAT: 959 837 090 MVA
North American customers should contact:
All other countries (not Scandinavian or North American) should contact our Polish office:
BioControl Polska sp. z o.o.
ul. Ciolkowskiego 157
PL-15-516 Bialystok
Poland
Tel.: +48 85 874 61 21
Fax.: +48 85 874 61 31
VAT: PL9661611998
Send an email to our Service and Warranty Team: rog (at) biocontrol.pl
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